ECommerce Customer Service Representative Job at Asia International Inc, Santa Ana, CA

  • Asia International Inc
  • Santa Ana, CA

Job Description

Job duties and responsibilities include but are not limited to:

  • Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
  • Confirm orders that have been placed
  • Resolve any issues customers may experience with their package or product
  • Create and confirm shipping labels; resolve any FedEx delays
  • Respond to customer service emails, calls, and text messages
  • Input and update orders
  • Assist with marketing emails
  • Add new products to Shopify
  • Projects as assigned
  • Assisting manager with Marketing strategies as needed
  • Assist with launching new products
  • Social media postings
  • Respond to Google Reviews

Hours: Monday – Friday 7am – 3:30pm

Ideal candidate must have:

  • Excellent written and verbal communication skills
  • Excellent computer and technology platform skills
  • Resourceful, independent, and a problem solver
  • Outstanding attention to detail and accuracy
  • 1-2 years of experience in web management or E-Commerce support role
  • Must be detail oriented, well organized, and capable of working independently

Preferred Qualifications:

  • DropBox
  • Buffer
  • Omnisend
  • Shopify
  • Microsoft Office

Job Tags

Work at office, Monday to Friday

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